Returns & Exchanges
At Mogwai, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for all unused items in their original packaging. We strive to make the exchange and refund process as seamless as possible so you can shop with total confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original box and attach the prepaid shipping label provided via our portal to the outside of the parcel.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup to have the items returned to our fulfillment center.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing